Strictly 21+. The casino at Resorts World Genting admits only guests aged 21 and over with a valid passport or MyKad. Gambling can be addictive — play responsibly, set a budget and know your limits. If you feel gambling is becoming a problem, please seek help.
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Customer service at Resorts World Genting

Where to get help with your visit and membership.

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Deposit from Cash play (Ringgit at the cage)  ·  Withdrawals Same-day cash-out at the cage  ·  Genting Rewards loyalty programme

Resorts World Genting offers guest services for bookings and directions across its 10,000+ rooms and 200+ outlets, a Genting Rewards desk for loyalty and the 4 tiers, and on-site casino staff and the cage for chips, cash-out and gaming across the 600+ tables and 3,000+ slot machines, 24 hours a day. Hotel, theme-park (Genting SkyWorlds opened 2022) and dining details are on the official Resorts World Genting website.

Getting help

Where to get help at the resort

TopicWho to ask
Hotel & resort bookingsResort guest services (10,000+ rooms)
Loyalty & tiersGenting Rewards desk (4 tiers up to World)
Chips & cash-outSkyCasino cage, open 24 hours
Gaming questionsCasino floor staff (600+ tables, 3,000+ slots)
Theme parks & shoppingOfficial website; Genting SkyWorlds opened 2022, 150+ Premium Outlets stores

Help is provided in person at the resort and on the official Resorts World Genting website; there is no online casino support line.

Frequently asked questions

How do I contact Resorts World Genting?
Use the resort's guest services for bookings across the 10,000+ rooms, or the Genting Rewards desk for loyalty queries, both on-site, or the official website.
Who helps with casino questions at Genting?
Casino floor staff and the cashier cage assist with chips, cash-out and gaming across the 600+ tables and 3,000+ slot machines, 24 hours a day, during your visit.

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