Customer service at Resorts World Genting
Where to get help with your visit and membership.
Visit Resorts World Genting →Resorts World Genting offers guest services for bookings and directions across its 10,000+ rooms and 200+ outlets, a Genting Rewards desk for loyalty and the 4 tiers, and on-site casino staff and the cage for chips, cash-out and gaming across the 600+ tables and 3,000+ slot machines, 24 hours a day. Hotel, theme-park (Genting SkyWorlds opened 2022) and dining details are on the official Resorts World Genting website.
Getting help
- Resort guest services handle bookings, directions and general enquiries across the complex of 10,000+ rooms and 200+ outlets.
- The Genting Rewards desk helps with loyalty membership, points and the 4 tiers (card, Gold, Platinum, World).
- Casino floor staff and the cage assist with chips, cash-out and gaming questions on-site, across the 600+ tables and 3,000+ slot machines, 24 hours a day.
- Hotel, theme-park (Genting SkyWorlds opened 2022) and dining details, plus the 150+ Premium Outlets stores, are published on the official Resorts World Genting website.
Where to get help at the resort
| Topic | Who to ask |
|---|---|
| Hotel & resort bookings | Resort guest services (10,000+ rooms) |
| Loyalty & tiers | Genting Rewards desk (4 tiers up to World) |
| Chips & cash-out | SkyCasino cage, open 24 hours |
| Gaming questions | Casino floor staff (600+ tables, 3,000+ slots) |
| Theme parks & shopping | Official website; Genting SkyWorlds opened 2022, 150+ Premium Outlets stores |
Help is provided in person at the resort and on the official Resorts World Genting website; there is no online casino support line.
Frequently asked questions
How do I contact Resorts World Genting?
Use the resort's guest services for bookings across the 10,000+ rooms, or the Genting Rewards desk for loyalty queries, both on-site, or the official website.
Who helps with casino questions at Genting?
Casino floor staff and the cashier cage assist with chips, cash-out and gaming across the 600+ tables and 3,000+ slot machines, 24 hours a day, during your visit.